Terms & Conditions

Effective Date: 22 May 2025

Welcome to Suma Global Couriers. These Terms and Conditions govern your use of our website http://52.66.141.199/ and our logistics and courier services.

By accessing or using our Website or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

1. Company Information

• Business Name: Suma Global Couriers
• Registered Office: Mumbai, Maharashtra, India
• Contact Email: sumacourierservices@gmail.com

2. Services Provided

Suma Global Couriers offers courier and logistics services including but not limited to:

• Domestic and international shipping
• Express delivery
• Freight and cargo services
• Logistics management and tracking

3. Eligibility

By using our services, you confirm that you:

• Are at least 18 years old
• Are capable of entering into a legally binding contract under Indian law
• Agree to comply with these Terms and any applicable laws and regulations

4. Booking and Payment

• All bookings must be made via our Website or authorized channels.
• Charges for services are as per the rate card displayed or agreed upon.
• Payment must be made in full at the time of booking, unless otherwise agreed in writing.
• Suma Global Couriers reserves the right to revise its rates at any time.

5. Pickup and Delivery

• Pickup and delivery timelines are estimates and not guaranteed unless specified.
• Delays caused by unforeseen circumstances (weather, traffic, government restrictions) are not the responsibility of the Company.
• We reserve the right to refuse delivery of items that are prohibited by law or deemed dangerous.

6. Prohibited Items

You agree not to send any prohibited or restricted items such as:

• Illegal substances or contraband
• Firearms, explosives, or flammable items
• Perishable goods without proper packaging
• Cash or valuables unless declared and insured

7. Loss or Damage

• All claims for loss or damage must be reported within 48 hours of delivery or expected delivery.
• Suma Global Couriers is not liable for damages resulting from improper packaging, force majeure events, or prohibited contents.
• Compensation, if any, is subject to the terms of the liability clause and applicable insurance.

8. User Conduct

You agree not to:

• Misuse our Website or services
• Attempt to gain unauthorized access to our systems
• Use our services for fraudulent or illegal activities

9.Limitation of Liability

To the fullest extent permitted by law, Suma Global Couriers will not be liable for:

• Any indirect, incidental, or consequential damages
• Losses due to delay, misdelivery, or non-delivery
• Any claim exceeding the value of the shipping charge paid

10.Amendments

We reserve the right to amend these Terms at any time. Changes will be effective upon posting on our Website. Continued use of our services after changes are posted constitutes your acceptance.

11.Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising from these Terms or use of the Website shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

12.Contact Us

For any questions or concerns regarding these Terms, please contact us at:

Suma Global Couriers

Email: sumacourierservices@gmail.com

Location: Mumbai, Maharashtra, India